FAQs

How can I contact NanoPix?

Got questions or need a helping hand? Shoot us an email at support@nanopix.com. Our team is ready to make your experience smooth and enjoyable!

Do you ship worldwide?

Absolutely! No matter where you are, we’ve got you covered with our global shipping.

Where do you ship from?

We’re proudly shipping from the heart of the United States, so you can expect your NanoPix goodies to come with a touch of American efficiency.

Can I change or cancel my order?

We aim to get your order out the door as swiftly as possible. If you need to make changes or cancel, let us know within 12 hours of placing your order. After that, it’s a bit tricky, but don’t worry—you can still return your order for a full refund once it’s in your hands.

What payment methods do you accept?

We keep it simple and secure with all major credit cards (VISA, Mastercard, AMEX) and PayPal. Your payment process will be smooth and easy.

When will my order be processed?

We process orders Monday through Friday. Expect your order to be handled within 1-3 business days, with shipping on the next business day. During busy times like holidays or sales, we might need a little extra time. But don't worry, we’re on it!

How long will it take to receive my order?

Patience is a virtue! Depending on where you are, your order should arrive within 2-4 weeks. We promise it’s worth the wait.

What if I don't receive my order?

If you haven’t received your order within 30 days of shipping, don’t stress. Contact us, and we’ll sort it out with a full refund.

Will I be charged customs and taxes?

Our prices are in US Dollars and are tax-free on our site. However, local customs might add duties or taxes when your order arrives. These fees are set by your local customs office, not us. For more details, reach out to your local customs office.

How do I return an item?

Changing your mind? No problem! Just email us at support@nanopix.com to start the return process, and we’ll guide you through.

What if the item(s) I received are defective, incorrect, or damaged?

If your item isn’t quite right or has arrived in less-than-perfect condition, let us know right away. Send us your order number and some photos of the issue to support@nanopix.com, and we’ll make it right.

When will I receive my refund?

Refunds are processed to your original payment method. If you paid by card, expect your refund to reach the card-issuing bank within 7-10 business days after we receive your returned item or cancellation request. If you’re still waiting, check with your bank or card issuer, as processing times can vary.